Client Care Specialist

OPERATIONS

Remote

Full Time

Ensures that Program Members’ (clients) questions and concerns are answered in a loving and caring way, and in a timely manner. It’s important that clients feel supported after their interaction with us

POSITION APPLICATION

Position Overview:

This is a dream-come-true opportunity for you to join a team of the most talented, heart-centered, mission-driven people (on the planet) -- and to utilize your customer service skills, to contribute to a team who builds world-class programs that inspire, instruct, and ignite people to live a life they love!

Brave Thinking Institute seeks a full-time REMOTE Client Care Specialist with a passion for personal development and customer service.

Since 2009, Brave Thinking Institute has been a global leader in the personal development/professional coaching industry. We’re on the lookout for a skilled Client Care Specialist to join our team.

This is a rare opportunity to showcase your skills, collaborate with an amazing team, serve a global community, and make a difference in the world

To be considered…:

Do you LOVE helping people?
Does a fast-paced, exciting environment sound like a great place to work?
Are you a person who easily prioritizes tasks?
Do you enjoy working with a dynamic team that works well together while having fun?
Would you love to build your own dreams using the same strategies that the Brave Thinking Institute teaches to clients?

If you answered YES to the questions above, you might be the perfect fit for our team!

Principal Responsibilities and Priorities

Answer all client questions and make sure they feel supported at the end of the interaction. Our team strives to carry out the following:
Support for technical challenges and offer easy-to-understand troubleshooting steps
Ensure that all concerns and questions are addressed before ending the call
Offer a call back should further research be needed and make sure to update the client
Suggest improvements and updates as needed
Think fast, find answers, and respond quickly to customer issues: all with a polite, empathic, and professional voice and manner
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to memorize, recall, or research answers quickly
Communicate clearly and effectively by phone, email, chat
Go the extra mile to ensure client needs are met
Support product launches and events
Work with a high level of accuracy and reliability
Detail-oriented
Accuracy of work and data entry
Ensure client needs are fully met
Interactions with internal departments to provide accurate information and status

Required Experience / Proficiency:

2+ years experience in customer service
Ability to use positive language
Clear communication skills
Great listening skills - able to effectively understand client concerns
Access to high-speed internet, dedicated, and distraction-free workspace and ability to meet all requirements of this role while working remotely
Tech savvy with the ability to learn new software and systems quickly
Asana Task Management System (or similar + ability to learn immediately)
Google Apps - Docs, Sheets, Slides, Drive
Communication Tools - Zoom, Zoom Chat, Skype

Work Environment

Fully remote
Potential to attend Institute in-person events if requested
VERY IMPORTANT: Our Client Care Specialist must be able to work full time, 40 hours per week based on the Pacific Time zone, including pre-scheduled weekends.

Salary: Full Time, $40k annually PTO & Holidays

Apply for This Position:

Required *

Are you currently a BTI Client? Yes No

First Name *

Last Name *

Email Address *

Phone *

Address *

Address Line 2 (optional)

City *

Country *

State / Province *

Postal Code *

Resume/CV * Attach | Dropbox

If selected, some positions require you to work in the United States but not all, if necessary; will you be able to submit verification of your legal right to work in the United States? *

LinkedIn Profile URL (optional)

Why do you want to invest your time and talent working at the Brave Thinking Institute? *

Have you ever studied personal development? If so, whose work have you followed and what impact has it had in your life? *

Please wait...

Our Interview Process

(for informational reference only)

STEP 1

SUBMIT APPLICATION

SUBMIT APPLICATION

Complete and submit your application below to begin

STEP 2

INITIAL SCREEN

Let’s find out if you’re a fit for – and will love – this role, our team and our culture.)

STEP 3

InterviewS

INTERVIEWS

Meet with the hiring manager and key team members to dive deep into your background, skills and qualifications.

STEP 4

EVALUATION

(Select Roles Only) This is your opportunity to exceed expectations and show us what you can do.

STEP 5

PROFESSIONAL REFERENCES

We want to talk with people who worked with you in the past – managers and co-workers.

STEP 6

LEADERSHIP Interviews

LEADERSHIP INTERVIEWS

The final step! Now it’s time to meet with department leadership.

Our Impact: Meet Our Clients

We Believe Everyone Deserves An Opportunity

Brave Thinking Institute is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.