Health & Well-Being Programs Concierge

This is an opportunity to be a highly valuable and integral part of our Programs Department as they support our clients as they work towards their health and well-being goals. In addition to doing incredible work that positively impacts the world, you’ll receive invaluable training from our team of world-class faculty, and you’ll be supported in living your most fulfilling, expressive, and expansive life.

Position Summary

The Health & Well-Being Concierge will report to the Director of Health & Well-Being and work directly with clients supporting them (acting as their cheerleader and accountability partner) as they participate in a variety of programs.  Additionally, you will attend live classes, events and 5 Day Challenges (or other marketing initiatives) and serve as a Zoom Host, maintain social media accounts for programs and track RSVPs for events.

Principle Accountabilities & Deliverables

• Initiate Welcome & Orientation Calls for all Newly enrolled Program Clients

• Lead with love & care, make them feel welcome and thrilled for their future results. Establish relationships with clients and support their commitment to the program from the beginning

• Be a source of information and encouragement with regards to training requirements

• Ensure they can access their program materials

• Order Welcome Gifts

• Inbound and Outbound communication via email, text, phone or WhatsApp

• Be primary point of contact for Client Support - make outbound calls to each eligible client at least once per month

• Accountability & Cheerleading: Celebration of Accomplishments/Encouragement

• Phone Calls/Text Messages for Important Milestones

• Seed Next Steps and Opportunity Programs/Evolution 

• Serve as point of contact between clients and the founder of Health & Well-Being Division, and the different departments within Brave Thinking Institute

• Manage Event Communications with clients:

• Serve as Zoom host for certain live class deliverables

• Attend all Live Virtual Classes, 5 Day Challenges and Trainings as client support staff (note that any weekend work with rewarded with proportional comp time)

• Monitoring and management of multiple Facebook and Social Media Groups (including 5 Day Challenges)

• Regular content posting

• Respond to client posts

• Respond to direct messages

• Post event reminders 

• Make sure group members are in compliance with Terms & Conditions

• Organize end of month reporting for Director of Health & Well-Being

Education / Experience

• Minimum High School Diploma, Bachelor’s Degree or equivalent experience preferred.

• Minimum 2 years experience as Customer Service or Client Support

• Experience with both in-person and virtual events (hybrid is a bonus)

Skills / Functional Competencies

• Work in a fast-paced environment where things can change quickly

• Excellent communication skills

• Impeccable attention to detail including - organizationally as well as  grammar, syntax and spelling

• Learn quickly - Ability to work with or learn to work with multiple platforms

• Meet deadlines

• Tech-savvy with the ability to learn new software and systems quickly.

• Asana Task Management System (or similar + ability to learn immediately)

• Google Apps - Docs, Sheets, Slides, Drive

• Communication Tools - Google Meet, Zoom

• Social Media Proficient; Facebook, Instagram, TikTok, X.

• Sales and Online Marketing experience preferred

• Must have a distraction free work environment with no background noise

• Professional and mature

• Ability to travel for events (as needed) and support multi-day events virtually

Work Environment

• Home office (remote) 

• Regular business hours 8:30am - 5:30pm; minimum 40 hours per week

• Nights & Weekends as needed for events/classes 

• Live in Pacific or Mountain Time Zone

Compensation: $50,000 annually 

Domestic Employee Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Paid time off
• Paid training
• Vision insurance